so...as i've said before, my work is pretty boring. today, however, i had something kind of interesting happen. i won't be specific because of the whole confidentiality thing...but i was talking to this lady on the phone (because that's what i do) and she had a complaint. i understood. i knew where she was coming from. i would even say that i agreed with her if what she thought happened really did. i doubt it...but that's beside the point.
she complained...repeating herself...many times...about 1 or 2 things...FOR 35 MINUTES STRAIGHT!!!
i don't even think breathed but twice. she didn't let me talk. she didn't even actually give me the information i needed to help and actually make a difference. she just kept going, and going in a loop...for 35 minutes.
is this necessary?
the answer is no. but i'm sure you know that because you're smart people. i can see if she was letting me try to get the info and do something about it... or if we were having a discussion trying to calm her down...but it was a monologue of epic proportions. she just kept saying how wrong i was and what i should have done...even though it was the first time i've spoken to her. i didn't take offense or anything. i thought it was kind of funny after about 10 minutes.
it actually reminded me of my missionary days. i'm sure all you proselytizing missionaries know what i mean. when you knock on a door and they just start going off about how wrong you are and all the horrible things you've done and how their church is right and yours is not. those doors were more sad than funny though because they were so closed minded and hard hearted. this phone call was funny though.
so if you have a complaint with a company, here's what i suggest...
A. don't give a 35 minute monologue
2. let them help you. let them talk some too. they want to help you. they probably have nothing more exciting to do if they're in a call center.
D. call someone who's not me.
thanks.
No comments:
Post a Comment